PRIVACY POLICY

Stop & Look Cleaning LLC
Effective Date: January 29, 2026
Last Updated: January 29, 2026

1. INTRODUCTION

Welcome to Stop & Look Cleaning LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stopandlookcleaning.com, use our services, or communicate with us via phone, email, or text message.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Request a quote or estimate
Schedule cleaning services
Fill out contact forms
Subscribe to our newsletter or SMS notifications
Contact us via phone, email, text message, or online chat
Create an account on our website
Opt-in to receive text message communications

This information may include:

Contact Information: Name, email address, phone number (including mobile phone number), mailing address
Property Information: Property type, facility size, service location, number of locations
Service Details: Type of cleaning service requested, preferred schedule, special requirements
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Any correspondence with our customer service team via phone, email, or text message
SMS Consent Records: Date, time, and method of consent for text message communications

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

Device Information: IP address, browser type, operating system, device type, mobile device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, referring/exit pages
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

Business Partners: Property management companies, real estate agencies, or other referral sources
Social Media Platforms: If you interact with us on social media
Public Sources: Publicly available business directories or databases
SMS Service Providers: Technical information related to message delivery and engagement

3. SMS/TEXT MESSAGE COMMUNICATIONS

3.1 SMS Program Overview

Stop & Look Cleaning offers optional text message (SMS) communication programs to provide you with:

Service Updates: Appointment confirmations, reminders, and schedule changes
Emergency Notifications: Urgent service alerts and emergency cleaning availability
Promotional Messages: Special offers, discounts, and marketing communications (with your express consent)
Transactional Messages: Service confirmations, quotes, invoices, and payment receipts
Customer Support: Two-way text conversations for questions and service requests

3.2 How to Opt-In to SMS Communications

By opting in to receive text messages from Stop & Look Cleaning, you are providing your express written consent to receive recurring automated promotional and informational text messages from us at the mobile phone number you provided.

You may opt-in through:

Website Forms: Checking the SMS opt-in box on our contact or quote request forms
Phone Calls: Verbally providing consent during customer service calls (documented in our records)
Text Keywords: Texting a keyword (such as START, YES, or JOIN) to our business number
Paper Forms: Signing up in person at events or service appointments

Important Disclosures:

Consent to receive text messages is NOT a condition of purchase or use of our services
Message frequency varies depending on the type of service and your preferences
Message and data rates may apply based on your mobile carrier’s plan
Carriers are not liable for delayed or undelivered messages

3.3 Types of Messages You May Receive

Transactional Messages (No Express Consent Required):

Appointment confirmations
Service arrival notifications (“Our team is on the way!”)
Payment confirmations
Quote responses
Customer service replies to inquiries you initiated

Promotional/Marketing Messages (Requires Express Written Consent):

Special offers and discounts
Seasonal promotions
New service announcements
Referral program invitations
Customer satisfaction surveys

3.4 Message Frequency

Transactional Messages: As needed based on your service schedule
Promotional Messages: Typically 2-4 messages per month (may vary based on active promotions)
Emergency Alerts: Sent only when urgent cleaning services are available or during emergency situations

We will never send an excessive number of messages. You can adjust your message preferences or opt-out at any time.

3.5 How to Opt-Out (STOP)

You can opt-out of text messages at any time by:

Reply “STOP” to any text message from us
Other opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT will all stop messages
Contact us directly: Call (877) 400-4491 or email contact@stopandlookcleaning.com
Reply to any message requesting to be removed from our SMS list

After you text STOP:

You will receive one final confirmation message acknowledging your opt-out request
You will no longer receive promotional messages from us
You may still receive transactional messages related to active service appointments
You can opt back in at any time by texting START or YES, or by re-subscribing through our website

Opt-outs are processed immediately and honored within 10 business days per TCPA requirements.

3.6 How to Get Help (HELP)

For help with our text message program:

Text “HELP” to any message from us for assistance
Call us: (877) 400-4491
Email us: contact@stopandlookcleaning.com

After texting HELP, you will receive information about how to contact customer support and how to opt-out.

3.7 Supported Mobile Carriers

Our SMS program is supported by major U.S. carriers including:

AT&T
T-Mobile
Verizon
Sprint
U.S. Cellular
Boost Mobile
MetroPCS
Virgin Mobile
And most other major carriers

If you experience issues receiving messages, please contact your carrier or reach out to us for support.

3.8 SMS Privacy and Data Protection

Your mobile phone number and SMS data are protected by this Privacy Policy.

We will never sell, rent, or share your mobile phone number with third parties for their marketing purposes
Your phone number is used only for the purposes you consented to
We use industry-standard security measures to protect your information
We maintain records of your consent for at least 4 years as required by law
You can request a copy of your SMS consent records at any time

3.9 National Do Not Call Registry Compliance

We respect the National Do Not Call Registry and state Do Not Call lists. By opting in to our SMS program, you are providing express consent that supersedes your placement on these registries for text message communications from Stop & Look Cleaning.

If you are on the Do Not Call Registry and do not wish to receive text messages, do not opt in to our SMS program or opt-out using the STOP command.

3.10 Consent Management and Record Keeping

We maintain comprehensive records of SMS consent including:

Date and time of consent
Method of consent (web form, verbal, text keyword, etc.)
Phone number provided
Type of messages consented to (promotional, transactional, or both)
Opt-out date and method (if applicable)
IP address and device information for web-based opt-ins

These records are maintained for a minimum of 4 years to comply with TCPA requirements and may be used to verify consent in case of disputes.

4. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

4.1 Service Delivery

To provide, maintain, and improve our cleaning services
To process and fulfill service requests and quotes
To schedule appointments and dispatch cleaning teams
To communicate about your service status and appointments via phone, email, or text
To send appointment reminders and service notifications

4.2 Customer Support

To respond to your inquiries via phone, email, or text message
To provide customer support and technical assistance
To handle complaints and resolve disputes
To provide emergency cleaning services when requested

4.3 Business Operations

To process payments and manage billing
To maintain records for business and legal purposes
To perform quality control and service evaluations
To train our staff and improve service quality
To verify and maintain SMS consent records

4.4 Marketing and Communications (With Your Consent)

To send promotional materials, newsletters, and service updates via email or text
To inform you about new services, special offers, or changes to our services
To conduct customer satisfaction surveys
To send personalized marketing messages based on your service history

4.5 Legal and Safety

To comply with legal obligations and regulations including TCPA
To protect our rights, property, and safety, and that of our customers and employees
To prevent fraud and ensure the security of our operations
To respond to legal requests and prevent illegal activity

4.6 Website and Service Improvement

To analyze website and SMS engagement usage
To troubleshoot technical issues
To enhance website functionality and security
To optimize message delivery and timing

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information (including phone numbers) to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing
Website hosting and maintenance
Email delivery and marketing services
SMS/text message delivery platforms
Customer relationship management (CRM)
Scheduling and dispatch software
Background check services for employee screening

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They cannot use your phone number for their own marketing purposes.

5.2 Business Transfers

If Stop & Look Cleaning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or other legal processes
Requests from government authorities
TCPA compliance investigations or audits
Protection of our legal rights or compliance with regulations
Prevention of fraud or illegal activities

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your website experience and analyze site usage.

6.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality (e.g., shopping cart, login features, form submissions)

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Preference Cookies: Remember your settings and preferences, including SMS opt-in status

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website, including SMS opt-in forms.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases with restricted access
Encrypted storage of SMS consent records
Regular security audits and updates
Employee training on data protection and confidentiality
Background checks for all employees with access to customer information
Multi-factor authentication for systems containing sensitive data
Secure SMS platform providers with industry-standard security protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Service Records: Retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping purposes

Payment Information: Retained as required for accounting and tax purposes (typically 7 years)

Marketing Communications (Email): Retained until you unsubscribe or request deletion

SMS Consent Records: Retained for a minimum of 4 years after the last message sent, as required by TCPA regulations. May be retained longer for legal protection.

Phone Numbers: Retained in our Do Not Contact list indefinitely after opt-out to prevent accidental re-contact

Website Analytics: Typically retained for 26 months or as configured in our analytics tools

Communication Logs: Text message records retained for compliance and quality assurance purposes

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access and Portability

Request access to the personal information we hold about you, including SMS consent records
Request a copy of your information in a portable format

9.2 Correction

Request correction of inaccurate or incomplete information
Update your contact information or communication preferences

9.3 Deletion

Request deletion of your personal information (subject to legal record-keeping obligations)
Note: SMS consent records may be retained for 4+ years for TCPA compliance even after deletion request

9.4 Restriction

Request restriction of processing in certain circumstances
Opt-out of marketing communications while maintaining service-related communications

9.5 Objection

Object to processing of your information for marketing purposes
Opt-out of SMS marketing communications at any time (text STOP)
Opt-out of email marketing communications via unsubscribe links

9.6 Withdrawal of Consent

Withdraw consent where we rely on consent to process your information
Withdraw SMS consent at any time by texting STOP

To exercise any of these rights, please contact us using the information provided in Section 14.

10. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

10.1 Right to Know

What personal information we collect, including phone numbers and SMS data
What categories of personal information we use and disclose
The business or commercial purpose for collecting information

10.2 Right to Delete

Request deletion of your personal information
Note: Certain information may be retained for legal compliance (e.g., 4-year TCPA requirement for SMS consent records)

10.3 Right to Opt-Out

Opt-out of the sale of personal information
Note: We do NOT sell personal information, including phone numbers

10.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights
Opting out of SMS will not affect pricing or service quality

10.5 California SMS-Specific Rights

Right to know what SMS data is collected
Right to opt-out of SMS marketing (text STOP)
Right to request deletion of SMS records (subject to 4-year retention requirement)

To submit a CCPA request, contact us at:

Email: privacy@stopandlookcleaning.com
Phone: (877) 400-4491
Mail: 1111 East I-65 Service Rd South, Suite 104, Mobile, AL 36606

11. STATE-SPECIFIC SMS REGULATIONS

In addition to federal TCPA regulations, certain states have additional SMS marketing requirements:

11.1 Florida

Telephone Solicitation Act (FTSA) applies
Additional restrictions on message timing and frequency
Enhanced opt-out requirements

11.2 California

CCPA/CPRA privacy requirements apply to SMS data
Additional consent requirements for some SMS marketing
Enhanced consumer rights

11.3 Other States

We comply with all applicable state regulations in the 15 states we serve, including additional requirements in states with specific telemarketing and SMS laws.

12. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children, including mobile phone numbers for SMS communications.

If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites.

Our SMS service provider operates under strict data protection agreements and cannot use your phone number for their own purposes.

We encourage you to review the privacy policies of any third-party sites before providing any personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification to registered users (for significant changes)
Sending an SMS notification to opted-in users (for changes affecting SMS practices)
Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

For changes to SMS practices, you will have the opportunity to opt-out if you do not agree with the changes.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, SMS communications, or our privacy practices, please contact us:

Stop & Look Cleaning LLC

Mailing Address:
1111 East I-65 Service Rd South, Suite 104
Mobile, AL 36606

Phone:
Main Office: (877) 400-4491
Emergency Cleaning: (251) 366-1121

Email:
General Inquiries: contact@stopandlookcleaning.com
Privacy Matters: privacy@stopandlookcleaning.com
SMS Support: contact@stopandlookcleaning.com

SMS Opt-Out:
Text STOP to any message from us

Website:
https://stopandlookcleaning.com

Business Hours:
Monday – Sunday: 6:00 AM – 6:00 PM
Emergency Cleaning: Available 24/7

16. TCPA COMPLIANCE STATEMENT

Stop & Look Cleaning LLC is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing SMS/text message communications.

Our TCPA Compliance Practices:

We obtain express written consent before sending promotional text messages
We maintain detailed consent records for a minimum of 4 years
We honor all opt-out requests immediately (processed within 10 business days)
We send messages only during permitted hours (8:00 AM – 9:00 PM recipient’s local time)
We respect the National Do Not Call Registry
We clearly identify our business in every message
We provide easy opt-out instructions (STOP) in promotional messages
We never sell or share phone numbers with third parties for marketing
We regularly audit our SMS practices for compliance

17. CONSENT

By using our website, services, or opting in to SMS communications, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

For SMS Communications specifically, by opting in you are providing your express written consent to receive recurring automated promotional and informational text messages from Stop & Look Cleaning at the mobile number you provided. Consent is not required to purchase goods or services. Message and data rates may apply. Message frequency varies. Text STOP to cancel or HELP for help.

18. SMS TERMS AND CONDITIONS SUMMARY

Program Name: Stop & Look Cleaning SMS Notifications

Message Frequency: Varies by service type (typically 2-4 promotional messages per month, plus transactional messages as needed)

Message & Data Rates: May apply based on your carrier plan

Opt-Out: Text STOP to cancel at any time

Help: Text HELP for assistance or call (877) 400-4491

Privacy: Your information is protected. See full Privacy Policy at stopandlookcleaning.com/privacy

Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, and most major U.S. carriers

Contact: contact@stopandlookcleaning.com or (877) 400-4491

Stop & Look Cleaning LLC
Professional Cleaning Services Since 2014
Licensed • Bonded • Insured
TCPA Compliant SMS Communications

This Privacy Policy is effective as of January 29, 2026 and applies to all information collected by Stop & Look Cleaning LLC through our website, phone communications, and text messaging programs.

Get Contact Now

Privacy Policy