PRIVACY POLICY

Stop & Look Cleaning LLC
Effective Date: January 3, 2026
Last Updated: January 3, 2026

1. INTRODUCTION

Welcome to Stop & Look Cleaning LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stopandlookcleaning.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Request a quote or estimate
Schedule cleaning services
Fill out contact forms
Subscribe to our newsletter
Contact us via phone, email, or online chat
Create an account on our website

This information may include:

Contact Information: Name, email address, phone number, mailing address
Property Information: Property type, facility size, service location, number of locations
Service Details: Type of cleaning service requested, preferred schedule, special requirements
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Any correspondence with our customer service team

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, click patterns, referring/exit pages
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

Business Partners: Property management companies, real estate agencies, or other referral sources
Social Media Platforms: If you interact with us on social media
Public Sources: Publicly available business directories or databases

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

To provide, maintain, and improve our cleaning services
To process and fulfill service requests and quotes
To schedule appointments and dispatch cleaning teams
To communicate about your service status and appointments

3.2 Customer Support

To respond to your inquiries and provide customer support
To handle complaints and resolve disputes
To provide emergency cleaning services when requested

3.3 Business Operations

To process payments and manage billing
To maintain records for business and legal purposes
To perform quality control and service evaluations
To train our staff and improve service quality

3.4 Marketing and Communications

To send promotional materials, newsletters, and service updates (with your consent)
To inform you about new services, special offers, or changes to our services
To conduct customer satisfaction surveys

3.5 Legal and Safety

To comply with legal obligations and regulations
To protect our rights, property, and safety, and that of our customers and employees
To prevent fraud and ensure the security of our operations

3.6 Website Improvement

To analyze website usage and improve user experience
To troubleshoot technical issues
To enhance website functionality and security

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing
Website hosting and maintenance
Email delivery and marketing services
Customer relationship management (CRM)
Scheduling and dispatch software
Background check services for employee screening

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If Stop & Look Cleaning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or other legal processes
Requests from government authorities
Protection of our legal rights or compliance with regulations
Prevention of fraud or illegal activities

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your website experience and analyze site usage.

5.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality (e.g., shopping cart, login features)

Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Preference Cookies: Remember your settings and preferences

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases with restricted access
Regular security audits and updates
Employee training on data protection and confidentiality
Background checks for all employees with access to customer information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Service Records: Retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping purposes

Payment Information: Retained as required for accounting and tax purposes (typically 7 years)

Marketing Communications: Retained until you unsubscribe or request deletion

Website Analytics: Typically retained for 26 months or as configured in our analytics tools

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

Request access to the personal information we hold about you
Request a copy of your information in a portable format

8.2 Correction

Request correction of inaccurate or incomplete information

8.3 Deletion

Request deletion of your personal information (subject to legal obligations)

8.4 Restriction

Request restriction of processing in certain circumstances

8.5 Objection

Object to processing of your information for marketing purposes
Opt-out of marketing communications at any time

8.6 Withdrawal of Consent

Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in Section 13.

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: What personal information we collect, use, and disclose
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, contact us at: privacy@stopandlookcleaning.com or call (877) 400-4491

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification to registered users (for significant changes)
Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Stop & Look Cleaning LLC

Mailing Address:
1111 East I-65 Service Rd South, Suite 104
Mobile, AL 36606

Phone:
Main Office: (877) 400-4491
Emergency Cleaning: (251) 366-1121

Email:
General Inquiries: contact@stopandlookcleaning.com
Privacy Matters: privacy@stopandlookcleaning.com

Website:
https://stopandlookcleaning.com

Business Hours:
Monday – Sunday: 6:00 AM – 6:00 PM
Emergency Cleaning: Available 24/7

14. CONSENT

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Stop & Look Cleaning LLC
Professional Cleaning Services Since 2014
Licensed • Bonded • Insured

This Privacy Policy is effective as of January 3, 2026 and applies to all information collected by Stop & Look Cleaning LLC.

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